Returns & Refunds – Physical Products

Prompt Therapy™ merchandise is produced through trusted third-party fulfillment partners,

including print-on-demand providers.

Return Eligibility

We accept returns for physical merchandise under the following conditions:

• The item is damaged, defective, or incorrect

• The request is submitted within 14 days of delivery

• The item is unused and in its original condition (when applicable)

Non-Returnable Items

The following items are non-returnable:

• Print-on-demand apparel and merchandise (shirts, hoodies, mugs) unless damaged or defective

• Customized or made-to-order items

• Digital products (courses, downloads, certifications)

• Gift cards

  
  

Book & Bundle Orders

• Books and physical bundles are eligible for replacement only if damaged or misprinted

• We do not accept returns for buyer’s remorse on printed books or bundles

How to Request a Replacement or Refund

If your item arrives damaged, defective, or incorrect, please

contact support@prompttherapy.ai within 14 days of delivery with:

• Your order number

• A photo of the issue

• A brief description of the problem

• 
  

Approved claims will result in a replacement or refund, depending on availability.

Return Shipping

• Return shipping costs are covered only for damaged or incorrect items

• We do not accept returns for size issues or preference changes